New 2011 Collection!
Shipping:
At Dacogift we strive to deliver your purchase as soon as possible. We currently have two methods of shipping.
Flat Rate Shipping - cost of 15 RON - your package will be delivered approximately 3 -4 days from confirmation.
Pay on Delivery (Courier) - Your purchase will be delivered to anywhere in the Metropolitan Bucharest area within 24 hours of purchase for 15 Ron and if your order is over 300 Ron the shipping will be free. All other locations in Romania the Pay on Delivery cost will be 20 Ron and will be shipped within approximately 48 hours from purchase. For credit card purchases the delivery times stated will begin after confirmation from 2CO, our credit card processor. Should an item be out of stock or back ordered, we will notify you immediately by either telphone or email.
Canceling Orders:
You may cancel your order for a full refund if your item has not been processed. However if you decide to cancel your order after item has been processed you are subject to a 15% restocking fee. Orders usually begin processing within 24 hours after order has been placed.
Exchanges:
If you decide to exchange your item(s), we suggest you order the new items you want first and send your original order back to us and we will then credit your account once merchandise is received. If you would like to exchange your item(s) please email returns@dacogift.com in order to receive an RAN. Once you receive your RAN you may then ship the items back to the address we provide once you contact us. Please provide a brief explanation as to why you are exchanging your item(s). Worn or stained clothing will NOT be accepted. Customer will be responsible to have item shipped back to them. All exchanges are subject to a 15% restocking fee.
Returns:
We at Dacogift.com strive to provide you (our customer) with as much detailed information as possible in order for you to feel completely comfortable with your online shopping experience. Our goal is to make sure your shopping experience with us is safe, convenient, and 100% hassle free. Howevever, if a situation arises where you feel you have either received an item that arrived damaged, or received the wrong item, you are entitled to send the originally purchased item back to us in order to receive the same style/size item. If you simply want to return your item for a refund please read "Refunds" below. If you decide to return your item you will need to contact Dacogift@yahoo.com with in 7 days after item has arrived at your location with a brief explanation as to why you are returning your item in order to receive an RAN (return authorization number). No returns will be accepted if notice is not received with in 7 days. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.
Any package sent to us without an issued RAN will be responsible for shipping costs if you would like the item sent back to you. We MUST be aware of ALL returns before they are mailed to us. If you were not issued an RAN you will be subject to these terms. Please be aware that RANs expire 2 weeks after the date of issue. Your return/exchange package must be postmarked before the RAN expires or eligibility for return/exchange will be forfeited and the package will be marked return to sender and sent back to you. Worn or stained clothing will NOT be accepted. Customer will be responsible to have item shipped back to them.
Refunds:
Our goal here at Dacogift.com is to provide you (our customer) with a safe, convenient, and 100% hassle free shopping experience. We will work with you to make sure you have a pleasent and convenient shopping experience and are completely satisfied with the items being purchased. With that being said you are more then welcome to return your item back to us for a refund of your originally purchased item's price less shipping and handling fees. Please contact returns@dacogift.com with in 7 days after item has arrived at your location with a brief explanation as to why you are requesting a refund for your item in order to receive an RAN (return authorization number). No returns will be accepted if notice is not received with in 7 days. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package. Worn or stained clothing will NOT be accepted. Customer will be responsible to have item shipped back to them. All refunds are subject to a 15% restocking fee.
Circumstances for Returns/Refunds:
Due to the seasonal nature of some items, we are unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange unless you have received the wrong item/size/color or a damaged item. Any holiday specific items are not eligible for return or exchange.
All labels and/or descriptive tags must remain attached to the item(s) in order to qualify for a refund or exchange. Any item that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.
Due to public health requirements, items including but not limited to lingerie, underwear, and swimwear are unable to be returned or exchanged for any reason. We cannot resell these items once they have been returned unless they are in the original unopened package.
We are unable to refund or exchange clearance, sale or closeout merchandise under any circumstances.
Damaged in Shipment:
In the event an item has been damaged, please keep the item in its original packaging and contact returns@dacogift.com for further instructions.
